Results of VTLO’s 2017 Annual Customer Satisfaction Survey

Results of VTLO’s 2017 Annual Customer Satisfaction Survey

By Vitiello Communications Group

Vitiello Communications Group (VTLO) is proud to share the findings from our 2017 annual Customer Satisfaction Survey. We are committed to listening to our customers and taking action to guarantee an excellent customer experience. Thanks to the many clients who responded to the survey. Here’s what we learned: 98 percent said VTLO met all expectations and 97 percent said we met all business objectives. All 100 percent of respondents said they would hire VTLO again and the same percentage would recommend our services to others. Additionally, everyone responded that VTLO team members provide high quality work, are easy to work with, and deliver projects on time and on budget.

“VTLO has the privilege to work with many leaders at world-class companies. We are proud that our customers hold us in high regard and value the quality and flexibility that we bring to our partnerships with them,” said Jill Vitiello, president, VTLO.

According to a survey conducted by Constant Contact, 82 percent of businesses say loyal customers are the top way to grow business. We whole-heartedly agree and attribute our ongoing success to the enduring, productive relationships we’ve built with our customers. To be sure we continue to anticipate and meet our clients’ emerging needs, we expanded our service offerings earlier this year to provide internal, external and creative communications.

In response to feedback, two of our main focus areas in 2018 will be on innovation and best practices. We are passionate about helping our customers leverage strategy and multi-media content to relate to and engage their key stakeholders. Thank you to all our amazing customers for participating in the survey. We look forward to our continued work together.

If you’d like to be among VTLO’s extremely satisfied customers, please email to learn more.

See our infographic for a snapshot of the survey results.

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