The Chief Information Officer of an $18.5 billion global pharmaceutical company sought to transform the Information Technology organization into a world-class, consultative team able to partner with business leaders and researchers to drive scientific innovation through enabling technology.

The CIO engaged VTLO to lead a comprehensive IT communication program, aligned with Global Corporate Communications and embedded in the IT organization, to drive the transformation through robust global programs.

• Create and implement a strategic communication plan in support of the transformational goals of the CIO and the IT senior leadership team
• Build community among IT professionals
• Strengthen credibility with business partners
• Establish and sustain a global communication governance model

• Global IT reputation among business partners improved significantly
• The CIO earned a prestigious industry award for driving change
• A comprehensive communication approach drove awareness and adoption of a major training and professional development program for the IT workforce
• The IT organization was well prepared to support the company’s acquisition of a major competitor
• At the Day One proceedings, the CEO publicly praised the CIO and his team for the seamless transition of technology assets and systems

• Served on the CIO’s senior leadership team
• Facilitated annual strategy planning session
• Built and managed a dedicated, content-rich intranet site for IT professionals
• Developed online tools in support of professional development program
• Organized quarterly business briefings simulcast around the world
• Wrote content for meetings, coached presenters, developed follow-on communication materials to equip manager to reinforce understanding of strategic goals
• Produced customer communication materials, including functional annual report, fact sheets, executive briefings
• Led the acquisition and integration communications for Global IT